Dianne S Otz

Order #945823

My packet has been sent to the incorrect address and I have been trying to get a hold of someone to resolve this. I hate the fact that I am having an issue with an order I placed and Im not able to speak with someone. I am in need of my product which has been returned to you. I would like someone to call me ASAP at 470-420-****. If not, cancel the order.
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Cons:
  • Indirect contact with a representative

Preferred solution: Deliver product or service ordered

Gemma R Lzs

Unable to order Vitamin C product

Timeless Skin Care - Unable to order Vitamin C product
I have a European phone and when I try to order Vit C serum I am unable I have been able to purchase it before over the last 8 years. I have an address in the USA. I have emailed already and was told to try incognito mode which I did but the same problem arose. I wish to avail of the Black Friday deal. Looking forward to hearing from you and hoping we can resolve this matter Regards Gemma Ryan
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Preferred solution: Deliver product or service ordered

Charla M Jyr

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Verified Reviewer

Unauthorized debit

There have been more than a few debits from my TTCU account in Miami, Oklahoma. I DID NOT authorize this! Please call me asap. 918961****. Respectfully, Charla Miller
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Loss:
$210

Preferred solution: Full refund

Marium Baq

Packet missing

Hello, My name is Sadikxya pokhrel from Germany. I oder vitamin c serum last week and last week Thursday only letter from Gls(who shipp the packet). In this Packet were nothing to no addres where i can go for a received and i called Gls company nad they told me i need my packet number to track my packet. So can i get my packet number Sarmila pokhrel Alte mainzer Gasse 43 60311 Frankfurt am main Voucher numbers: 5EM40243W4685**** Thank you
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Arnisha E

this company is a fraud

please stop trying to take money out of my account I need someone to call me right away, I am having my bank to stop that payment I every order nothing from this company skin care I need to talk with someone, I have reported to my bank that I have not to order nothing, please someone give me a call. this is fraud, stealing money out of peoples account.
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Reason of review:
Problems with payment
Verona Duv

Haven’t received products

I have not received my products but tracking shows delivered
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Reason of review:
Order processing issue
Anonymous

Stole my money

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Who is cooperative tuatara 489? Sure is not me . Never heard of that in my life. Like I said I don't receive not did I order your product. So I would like a refund for the 2 months of approximately 200.00 dollars you or this tuatara took from me.
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Reason of review:
Return, Exchange or Cancellation Policy
Pat f Gmp

Scam artist

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Will keep hitting your card even if canseled
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Reason of review:
Problems with payment
Anonymous

GET YOUR MONEY BACK!

I ordered, used, then was billed 2 weeks later. I contacted my bank who said to cancel the ‘auto shipping’, I said I did not sign for this and was advised the would not authorise future payments.

I than called Trading Standards who said it was probably a ‘legal’ scam as I must have agreed to auto shipping which I was convinced I did not.. Desperate at this stage I emailed customer care and stated that my bank and trading standards wanted PROOF that I had agreed to this.

They cancelled my subscription and refunded the money. DO NOT LET THEM TAKE YOUR MONEY< COMPLAIN AND SAY YOU WANT PROOF YOU AGREED _ THEY CANT PROVE IT!

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Veneda Hlc

Scam artists

Same thing happened to me, but slightly different. One click and no follow-up.

The product came with no information inside the package. I seriously had no idea I was opting into some ongoing purchase. I am out $180. When I called they said...well if you dispute it with your cc company then we can't do anything.

If you call us with them on the line, we can reduce it to like $20. Seriously such a scam. The crap they sell is not made for mature skin. It makes you look more wrinkled than ever.

Can't believe I was so stupid to buy from an unknown company.

Plus they said it was Joanna Gaines' company, which I love her. This company is fraud all over!!

View full review
Loss:
$180
Cons:
  • How they manipulated that this was owned by joanna gaines
Reason of review:
No information to even cancel if you wanted to. I expected something to come with the product.

Preferred solution: Price reduction

Anonymous
map-marker Kendall, Florida

They forget cancellation and send product anyway

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I decided to try the heavily discounted trial offer for Timeless Skin Care in which one pays for shipping and handling. After ordering the free trial, I immediately cancelled the automatic subscription.

The Free Trial Products arrived a couple of weeks after ordering. I found them of mediocre quality at best.

Much to my surprise, one month later, a charge on my card appears shortly after followed by another box of overpriced cosmetics. When I called their customer service number (the same day my card was charged), I was told they did not have a record of my cancellation and that the product sent was "non-returnable." Fraudulent business practices.

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Loss:
$100
Pros:
  • Easy to order
Cons:
  • And a ripoff
  • Difficult to escape unwanted product and billing
Reason of review:
Fraudulent business practice

Preferred solution: Full refund

Anonymous

TIMELESS SKIN=FRAUDULENT COMPANY

My mother sent me a request to order her a present for Christmas. She wanted to try this cream from Timeless Skin. I looked it up and got her a free trial product for $5.99 for her to try to see if she liked it. What I did not realize that this company is totally a scam. If you do not read the small print you are screwed. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD NUMBER. THEY WILL CHARGE YOU ALMOST $100.00 FOR THIS SMALL CONTAINER OF 'MIRACLE' CREAM. APPARENTLY WHEN YOU CLICK THE 'I'M OVER THE AGE OF 18' BUTTON THEN YOU AUTOMATICALLY AGREE FOR CONTINUED BILLING.
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Reason of review:
Problems with payment
Anonymous
map-marker Las Vegas, Nevada

Timeless Skin Care 14 Day Trial Review from Las Vegas, Nevada

This company is a RIP OFF you don't get a 14 day trial your trial starts when you place your order! I called them as I wanted to cancel and RUDE SUPERVISORS told me they had no problem cancelling my account but I was still charged 89.94 THE PRODUCT DOES NOT WORK I explained this as I was under the impression I could physically try the product for 14 days..... I called 15 days after order was placed and they ABSOLUTLY refuse to refund the 89.94..........I have never SO I satisfied with a company and how unprofessional they are!

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Reason of review:
Problems with payment
1 comment
Guest

I love the products and have never had an issue with their customer service. I have received many compliments on my skin since I began using their products.

Even my 90 year old father (who tends to complain) loves the products and has never had any issues with their customer service.

I recommend them to friends that have had good service and results also. No, I do not work for the company or have any affiliation with them.

Anonymous
map-marker Fort Worth, Texas

Frauds

I cancelled within 2 days of getting the product. 10 days before the 14 days was over yet they still charged me again. Now they tell me I have to return the product but I was not told that when I cancelled. I looked on the internet found this review plus many more was the reason I cancelled. They are doing business under several names but use the same picture of one lady over and over again. I guess they get shut down then just reopen under another name. They use the names: pure ceramides, natural ceramides, Miracle Phytoceramides and celloprex just to name a few. DO NOT BUY THEIR PRODUCT!
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Reason of review:
Problems with payment
Twila Lso
map-marker University Park, Texas

THESE PEOPLE ARE RIPOFF ARTIST

we didn't realize that we were enrolled either but I was assured that it was written in the agreement in very small print. I told them that their product caused a mysterious rash on my wife's face and that we would like our money back, they said they were sorry but it was against company policy to refund any money.

I asked to speak with a supervisor and was told they would just tell me the same thing.

and I said , you mean to tell me that your product has broken a rash out on my wifes face and your company refuses to refund any money, by this time my wife took the phone from me and went over all this again ending with their rep hanging up on her.. DO NOT BUY FROM THIS COMPANY ,,, THEY ARE THIEVES AND FRAUDS

Rodney

View full review
Loss:
$100
Cons:
  • And a ripoff
  • In my opinion they are a fraud
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

No phone number found for this company

Customer service is non-existent with this company. I like their products, however, if you have a problem there is no phone number only e-mails, which go unanswered. Product leaking in the box when received. Wanted to talk to someone regarding my order. My credit card company couldn't find a phone number for them so they gave me a credit on my card. OK, I don't have any other words to describe except I now order products from Amazon as I have no problem there. They have a good product, I THINK! However, refuse to do business with a company with no phone number and only an e-mail address that no one will respond to!
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Reason of review:
Poor customer service
3 comments
Guest

I signed up for timeless because I wanted to buy a product I put in all my info and proceeded to checkout once I put in my credit card number a note came up and said something went wrong w your credit card, well I had over 3000.00 on my card so I tried again I did this 4 times then I tried another card and the same note came up something is wrong w payment. Well the next morning I checked and both my card were credited one 4 times the other twice.

Over $124,00 was taken when I went to timeless,website an order was not place. I called them 7 times left messages to no avail sent 5 emails finally I got a reply and there was a problem with their check out and the matter is being fixed, sorry for the inconvenience yes my money was refunded but honestly I think they should of sent me a complementary bottle of what I was trying,to order,maybe it would of been good customer service on their part but I just got a *** apology do not order from them

Guest
reply icon Replying to comment of Guest-1323815

I have a problem with this company; they send me their products which I did not order. I am going to send their name to the FBI; they are scam.

I am returning their products. The federal government need to take a closer look at this company.

Guest

I had a different experience. I had a problem with a product.

They were prompt with a response to my email and rectified the problem with NO hassle at all. I was a little sceptical about no phone number for any kind of customer service but was pleasantly surprised with the service.

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